Refund and Return Policy for BREIGLASNII

Effective Date: January 8, 2025

At BREIGLASNII, we strive to provide the best products and customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Return Policy below.

1. Returns

• Eligibility for Return:
  You can return most items purchased on BREIGLASNII within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

• Return Process:
  To initiate a return, please contact our customer service team at info@breiglasnii.com or call us at (570) 253-0987 with your order number and the reason for the return. Our team will provide you with instructions on how to send back the item.

• Non-Returnable Items:
  Some items cannot be returned due to hygiene reasons or because they are customized or made to order. These items will be clearly marked on our website at the time of purchase.

2. Refunds

• Refund Process:
  Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase.

• Timeframe for Refunds:
  Refunds will be processed within 7-10 business days after we receive the returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.

• Partial Refunds:
  If the item is returned in used or damaged condition, a partial refund may be issued depending on the extent of the damage.

3. Exchanges

• If you would like to exchange an item for a different size or color, please contact us within 30 days of the purchase. You will need to return the original item and place a new order for the replacement item.

4. Shipping Costs for Returns

• Return Shipping Costs:
  Unless the item is defective or we made an error with your order, the customer is responsible for the shipping costs associated with returning the item.

• Exchanges:
  If you are exchanging an item, the cost of shipping the replacement item will be covered by BREIGLASNII if we are at fault for the exchange.

5. Damaged or Defective Items

• Damaged Goods:
  If you receive an item that is defective or damaged, please contact us immediately with photos of the damaged product and packaging. We will arrange for a return and send you a replacement or issue a full refund.

6. Contact Information

If you have any questions or concerns about our refund and return policy, please contact us:

Email: info@breiglasnii.com
Phone: (570) 253-0987
Address: 323 Ellen Memorial Ln, Honesdale, Pennsylvania 18431, United States